Tier 2 Technical Support (Voice/ Chat/ Email)

DXC Technology is looking for an enthusiastic Tier 2 Technical Support Analyst to join our team and provide Voice/Chat/Email support to our customers. In this role, you will serve as the first point of contact for customer inquiries and identify and troubleshoot technical issues. Our ideal candidate is passionate about technology, customer service, and problem-solving.To excel in this position, you should have a knack for providing timely and accurate solutions to customer issues, excellent communication, and problem-solving skills. In addition to these skills, you must have a flexible schedule and be comfortable working in a fast-paced environment.If you are passionate about technology and customer service and have the required qualifications, we would love to have you join the DXC Technology team.

Responsibilities:

1. Provide Voice/Chat/Email support to customers in a timely and accurate manner.
2. Serve as the first point of contact for customer inquiries.
3. Identify and troubleshoot technical issues.
4. Utilize excellent communication and problem-solving skills to provide solutions to customer issues.
5. Maintain a flexible schedule and work in a fast-paced environment.
6. Stay current on new technologies and continuously upgrade technical knowledge.
7. Monitor and track customer inquiries and escalate as needed.
8. Investigate customer issues and provide solutions to ensure customer satisfaction.
9. Deliver high-quality customer service at all times.
10. Document customer inquiries, resolutions, and other pertinent information.

According to JobzMall, the average salary range for a Tier 2 Technical Support (Voice/ Chat/ Email) is approximately $25,000 to $45,000 per year. This range is based on the experience, qualifications, and geographical location of the candidate. Additionally, the final salary would depend on the specific job duties and responsibilities that are required of the position.

DXC Technology Co. is an independent, end-to- end IT services company. It services include Analytics, Application, Business Process, Cloud, Consulting, Enterprise and Cloud Applications, Security, Workplace and Mobility, and Industries.