At ABB, we are seeking a talented Pre-Sales Support Specialist to join our dynamic team. As a global leader in power and automation technologies, ABB is dedicated to shaping the future of our world through innovative solutions and cutting-edge technology. We are looking for a highly motivated individual who is passionate about providing exceptional customer support and has a deep understanding of our products and services. If you thrive in a fast-paced environment and have a strong technical background, we want to hear from you!
- Provide exceptional customer support to potential clients by addressing inquiries and resolving issues in a timely and professional manner.
- Possess a deep understanding of ABB products and services to effectively communicate their value and benefits to potential clients.
- Collaborate with the sales team to develop and deliver customized presentations and demonstrations to showcase the capabilities of ABB's products and services.
- Conduct market research and analysis to identify potential customers and their needs, and provide insights to the sales team.
- Work closely with the product development team to stay updated on new and upcoming products and services, and provide feedback from customers to help improve them.
- Assist in creating and managing sales proposals, quotes, and contracts for potential clients.
- Maintain accurate and up-to-date records of customer interactions and transactions.
- Stay informed about industry trends and market developments to help identify new business opportunities.
- Provide technical support to the sales team and customers, including troubleshooting product issues and providing technical product information.
- Continuously strive to improve the pre-sales support process and contribute ideas for enhancing customer experience and satisfaction.
Strong Technical Background: A Successful Pre-Sales Support Specialist At Abb Should Possess A Strong Technical Knowledge In The Company's Products And Services. This Includes Understanding Of The Industry, Market Trends, And Competitive Landscape.
Excellent Communication Skills: The Role Of A Pre-Sales Support Specialist Requires Constant Communication With Both Internal Teams And External Clients. Therefore, Strong Written And Verbal Communication Skills Are Essential To Effectively Convey Technical Information To Different Stakeholders.
Customer-Centric Mindset: Abb Values Customer Satisfaction And A Pre-Sales Support Specialist Should Have A Customer-Centric Mindset. This Includes The Ability To Understand Customer Needs, Identify Pain Points, And Provide Tailored Solutions To Address Them.
Problem-Solving Abilities: As A Pre-Sales Support Specialist, One Must Be Able To Quickly Identify And Solve Technical Issues That May Arise During The Sales Process. This Requires Strong Analytical Skills And The Ability To Think Creatively To Find Solutions.
Team Player: Abb Operates In A Collaborative Environment, And A Pre-Sales Support Specialist Should Be A Team Player Who Can Work Effectively With Cross-Functional Teams. This Includes The Ability To Build Relationships And Work Towards A Common Goal With Colleagues From Various Departments.
Communication
Time Management
Interpersonal skills
Presentation skills
customer service
Sales Support
Teamwork
Market analysis
Problem-Solving
Proposal development
Technical Knowledge
Product Expertise
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Pre-Sales Support Specialist is $50,000 to $80,000 per year. However, this can vary depending on factors such as location, years of experience, and the specific industry or company the specialist is working for. Some higher-paying roles in this field may have salaries upwards of $100,000 per year.
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ABB Ltd. operates as a power and automation technology company. The company provides solutions for secure, energy-efficient generation, transmission and distribution of electricity, and for increasing productivity in industrial, commercial and utility operations. It operates through five segments: Power Products; Power Systems; Discrete Automation and Motion; Low Voltage Products; and Process Automation.
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