Technical Sales Support Specialist
Are you a detail-oriented individual with a passion for technology and sales? Are you looking for an exciting opportunity to combine your technical knowledge with your customer service skills? Look no further, as ABB is seeking a highly motivated Technical Sales Support Specialist to join our dynamic team. In this role, you will play a crucial part in providing technical support and expertise to our sales team, ensuring the successful delivery of our innovative solutions to our valued customers. If you have a strong technical background, excellent communication skills, and a drive to exceed customer expectations, we want to hear from you!
- Provide technical support and expertise to the sales team in order to successfully deliver ABB's innovative solutions to customers.
- Serve as a liaison between the sales team and technical departments, effectively communicating customer needs and requirements.
- Conduct in-depth technical product demonstrations and presentations to potential customers.
- Collaborate with the sales team to develop and implement effective sales strategies.
- Analyze customer needs and recommend appropriate solutions that align with ABB's products and services.
- Stay up-to-date with the latest technological advancements and industry trends to effectively support the sales team.
- Assist in the development of sales proposals and quotes, ensuring accuracy and completeness.
- Provide post-sales technical support and troubleshooting to customers as needed.
- Utilize excellent communication skills to effectively communicate technical information to non-technical customers.
- Maintain detailed records of customer interactions and sales activities in the company's CRM system.
- Collaborate with cross-functional teams to continuously improve and enhance ABB's products and services.
- Ensure customer satisfaction by addressing any technical issues or concerns in a timely and efficient manner.
- Participate in industry events and conferences to promote ABB's solutions and services.
- Continuously strive to exceed customer expectations and foster strong long-term relationships.
- Adhere to company policies and procedures, including safety guidelines, at all times.
In-Depth Technical Knowledge: A Technical Sales Support Specialist At Abb Should Have A Strong Understanding Of Abb Products And Services, As Well As A Solid Understanding Of Industry-Specific Technologies And Solutions.
Excellent Communication Skills: The Role Involves Communicating With Both Technical And Non-Technical Customers, So Strong Verbal And Written Communication Skills Are Essential. The Ability To Effectively Convey Complex Technical Information In A Clear And Concise Manner Is Crucial.
Sales Experience: Abb Is A Global Leader In Power And Automation Technologies, So Experience In Sales And Customer Relationship Management Is Highly Desirable. The Ideal Candidate Should Have A Proven Track Record In Achieving Sales Targets And Building Strong Relationships With Customers.
Problem-Solving Abilities: A Technical Sales Support Specialist Must Be Able To Quickly Identify And Troubleshoot Technical Issues For Customers. This Requires Strong Analytical And Problem-Solving Skills, As Well As The Ability To Think On Their Feet And Come Up With Creative Solutions.
Team Player: Collaboration Is A Key Part Of The Job, So The Ideal Candidate Should Be A Team Player With Strong Interpersonal Skills. They Should Be Able To Work Effectively With Cross-Functional Teams, Including Engineers, Product Managers, And Sales Representatives, To Provide The Best Support To Customers.
Communication
Time Management
Interpersonal skills
Presentation skills
customer service
Sales Support
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Product Demonstrations
Product Expertise
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Technical Sales Support Specialist in Houston, TX, USA is $64,800 - $86,000 per year. This salary range can vary depending on factors such as years of experience, industry, and specific job duties.
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ABB Ltd. operates as a power and automation technology company. The company provides solutions for secure, energy-efficient generation, transmission and distribution of electricity, and for increasing productivity in industrial, commercial and utility operations. It operates through five segments: Power Products; Power Systems; Discrete Automation and Motion; Low Voltage Products; and Process Automation.
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