Customer Service Specialist

Designs, develops, and implements short and long-term solutions to improve Customer Service processes. Monitors and analyzes recorded impacts and other metrics; supports team members in the resolution of impacts and recognizes trends in order to formulate changes in daily operations. Manages customer accounts to ensure US and global customer satisfaction. Analyzes business processes. Develops corrective actions for driving long-term improvements in systems design and processes by gathering information, analyzing requirements, and defining and documenting problems related to Customer Service processes. Designs and manages projects that address systemic impacts with the goal of implementing long-term solutions. Supports team members in taking orders, order processing, and addressing customer-related issues by phone, fax, e-mail, Ecommerce, GFAX, or EDI. Provides guidance and training to team members on the implementation of short and long-term system improvements. Leads projects cross-functionally when required.

According to JobzMall, the average salary range for a Customer Service Specialist in 26531 Ynez Rd, Temecula, CA 92591, USA is between $32,000 and $37,000 per year. This range may vary depending on the company, the size of the business, the level of experience, and other factors.

From removing the regular pain of finger sticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s blood donations to ensure a healthy supply, our purpose is to make the world a better place by bringing life-changing health technologies to the people who need them. That’s our commitment to helping you live your best life.