Manager, Service Operations
Are you a dynamic leader with a passion for driving excellence in service operations? Are you looking to join a global healthcare company with a strong commitment to making a positive impact on patients' lives? If so, AbbVie has an exciting opportunity for you! We are seeking a highly skilled and motivated Manager of Service Operations to join our team and oversee the day-to-day operations of our service department. In this role, you will be responsible for ensuring the highest level of service delivery, managing a team of service professionals, and driving continuous improvement initiatives. If you have a proven track record of success in service operations and possess strong leadership skills, we want to hear from you!
- Oversee the day-to-day operations of the service department to ensure the smooth and efficient delivery of services.
- Manage and lead a team of service professionals, providing guidance, support, and mentorship.
- Develop and implement strategies to drive excellence in service operations and continuously improve processes.
- Collaborate with cross-functional teams to identify and implement best practices and ensure alignment with company goals and objectives.
- Monitor and analyze key performance indicators to identify areas for improvement and develop action plans to address them.
- Ensure compliance with company policies, procedures, and standards.
- Train and develop team members to enhance their skills and knowledge.
- Foster a positive and collaborative work environment that promotes teamwork and employee engagement.
- Build and maintain strong relationships with internal and external stakeholders, including customers and vendors.
- Stay updated on industry trends and developments to inform decision-making and drive innovation.
- Manage department budget and resources effectively.
- Set and communicate clear goals and expectations for the team and hold them accountable for results.
- Handle any escalated customer issues or complaints in a timely and professional manner.
- Provide regular reports and updates to senior management on service operations performance and initiatives.
- Ensure compliance with all relevant regulations and standards related to service operations.
Strong Leadership Skills: A Manager, Service Operations At Abbvie Should Possess Excellent Leadership Skills To Effectively Manage A Team Of Service Operations Staff And Drive Them Towards Achieving Company Goals.
Experience In Service Operations Management: Candidates For This Position Should Have A Minimum Of 5 Years Of Experience In Service Operations Management, Preferably In The Pharmaceutical Industry. This Experience Should Include Managing Service Delivery, Quality Control, And Process Improvement Initiatives.
Excellent Problem-Solving Skills: The Manager, Service Operations Will Be Responsible For Identifying And Addressing Any Issues Or Challenges In Service Delivery. They Should Have A Proven Track Record Of Effectively Solving Problems In A Fast-Paced Environment.
Strong Communication And Interpersonal Skills: This Role Requires Frequent Communication With Cross-Functional Teams, Stakeholders, And External Partners. The Ideal Candidate Should Have Excellent Communication And Interpersonal Skills To Effectively Collaborate And Build Relationships With Others.
Knowledge Of Regulatory Guidelines: Abbvie Operates In A Highly Regulated Industry, And The Manager, Service Operations Should Have A Thorough Understanding Of Regulatory Guidelines And Compliance Requirements. This Includes Knowledge Of Good Manufacturing Practices (Gmp), Good Distribution Practices (Gdp), And Other Relevant Regulations.
Quality Assurance
Process Improvement
Strategic Planning
Project Management
Performance Management
Data Analysis
Communication
Time Management
Problem Solving
Budget management
customer service
Team Leadership
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, Service Operations in North Chicago, IL, USA is $85,000 to $125,000 per year. However, the specific salary for this position may vary depending on the company, industry, and level of experience. Factors such as bonuses, benefits, and location can also impact the overall salary for this role. It is recommended to research specific job listings and company salaries to get a more accurate estimate.
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AbbVie is an American publicly traded biopharmaceutical company founded in 2013. It originated as a spin-off of Abbott Laboratories.
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