Call Center Associate - Group Insurance

Handles customer service inquiries via telephone and/or email and performs variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Life and Disability. Will support the resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Utilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort/operating efficiency. May perform follow up on incidents with customer to ensure customer satisfaction.

According to JobzMall, the average salary range for a Call Center Associate - Group Insurance in 6415 Babcock Rd, San Antonio, TX 78249, USA is $18,000 - $30,000 per year. This range is based on salary data collected from various sources, including job postings, salaries reported by employees and information from employers.

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