Accenture

IT Customer Service Analyst

Accenture
155 6th Ave, New York, NY 10013, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Our team environment consists of a walk-up Tech Bar and virtual support across North America offering high value services. Working with a team of motivated and engaged super technologists, driving high performance and morale. Support in areas of incidents, and high value services with a focus on customer experience. Building authentic, positive, trust-based relationships with all key-stakeholders. Become the Technology Services customer champion in all respects to deliver customer excellence. Proactively seeking opportunities to meet or exceed the quality and consistency of service delivery for our customers, escalating only when necessary. Supporting projects and initiatives that impact large groups of people across the US.

Where is this job?
This job is located at 155 6th Ave, New York, NY 10013, USA
Job Qualifications

  • Minimum 3 years of experience in customer service, IT Service Desk, or Desktop support

  • You are familiar with Windows environment – Apple experience is a plus

  • You are positive, engaging with a strong passion for customer and technology excellence

Required Skills

  • MS Word

  • Time Management Skills

  • MS Teams/SharePoint

  • MS Suite of apps

  • ServiceNow ticket tracking

  • Cyviz

Soft Skills

  • Driven and self-motivated

  • Prioritizing skills

  • Adaptability

  • Problem Solving Skills

  • Detail Oriented and Organized

  • Verbal and Written Communication

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a IT Customer Service Analyst in 155 6th Ave, New York, NY 10013, USA is between $76,845 and $90,744.

Additional Information
Accenture is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedOctober 13th, 2022
Apply BeforeMay 22nd, 2025
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About Accenture

Accenture is a leading global professional services company providing a range of strategy, consulting, digital, technology & operations services and solutions.

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