QA Analyst - DRO

Conduct QA evaluations per client requirements. Conduct root cause and other data analysis. Conduct Health Checks for high impact transitions, as requested Act as liaison with DRO managers and Team Leads to ensure consistent quality measurements throughout the operation. Participate as project team member in problem prevention and continuous improvement projects. Identify improvement opportunities within the DRO environment. Act as escalation point of contact for process questions, issues and resolution. Provide QA progress reports to Team Leads. Conduct coaching sessions to assist team leads when required. Act as Subject Matter Expert (SME) for QA evaluations. Ensure QA evaluations are delivered to agents and ensure feedback loop is complete. Contribute to the QA Team’s development and share knowledge within the team.

According to JobzMall, the average salary range for a QA Analyst - DRO in 5700 S MoPac Expy, Austin, TX 78749, USA is between $53,500 and $86,000. This range is based on salaries submitted anonymously to JobzMall by employers and employees in the area. Salaries can vary widely depending on the type of company, experience level, and other factors.

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