Customer Specialist - Internal Agency

Sheboygan, WI, USA

Full-TimeDepends on ExperienceEntry LevelAssociate

Job Description

Employ critical thinking and decision making skills to dynamically offer solutions. Handle telephone requests and monitor service e-box. Handle requests and miscellaneous correspondence in a prompt, accurate and courteous manner. Make proactive welcome calls to new policyholders to introduce Acuity and our suite of on-line resources. Make proactive welcome calls to new policyholders in the service center. Provide high level of support in maintaining, expanding and servicing personal lines and small commercial accounts through phone, email, chat and fax requests. Prepare Pre-Renewal packets and maintain underwriting and marketing information. Review policies during Pre-Renewal process with a licensed agent to identify possible coverage concerns / determine coverage recommendations for the policyholder. Maintain electronic files.

Where is this job?

This job is located at Sheboygan, WI, USA

Job Qualifications

Ability to work independently and with a team
3-5 years of insurance industry experience
Two years phone skill experience
Ability to efficiently utllize emerging technology to service customers of all generations

Required Skills

Time Management
Keyboarding skills
MS Excel
MS Word
Customer Service skills

Soft Skills

Multitasking
Verbal communication
Detail Oriented
written communication
Listening skills

Compensation

According to JobzMall, the average salary range for a Customer Specialist - Internal Agency in Sheboygan, WI, USA is $47,496 - $63,048.

Additional Information

Acuity Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedDecember 24th, 2020

Apply BeforeMay 22nd, 2025

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