Customer Experience Analyst

Provide a data driven approach to all customer success team functions to help ensure our customers success. Develop business processes and implement them, driving change and continuous improvement through rigorous analysis Own all reporting and analysis of customer success core metrics (renewal rate, accounts at risk, etc.). Interpret results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining independently. Monitor and evaluate key performance metrics / trends and serve as a key resource in interpreting data; translate findings to tell the data story, break down complex business problems into key components and recommend solutions or success measurement strategies. Build and maintain all reports in PowerBI for executive operations. Conduct data analysis to demonstrate correlation and causation (i.e., between program engagement and observed account data trends) and provide actionable insights to the CSM leadership and other BU leaders

According to JobzMall, the average salary range for a Customer Experience Analyst in 3900 Adobe Way, Lehi, UT 84043, USA is anywhere from $52,000 to $91,000 per year. This range is dependent on factors such as experience, qualifications, and the company the Analyst works for. Factors such as bonuses and stock options may also play a role in the salary range.

Adobe Systems, Inc. engages in the provision of digital marketing and digital media solutions. It operates through the following segments: Digital Media, Digital Marketing, and Print and Publishing. The Digital Media segment offers creative cloud services, which allow members to download and install the latest versions of products, such as Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe Photoshop Lightroom and Adobe InDesign, as well as utilize other tools, such as Adobe Acrobat. The Digital Marketing segment offers solutions, including analytics, social marketing, targeting, media optimization, digital experience management, and cross-channel campaign management, as well as premium video delivery and monetization. The Print and Publishing segment offers legacy products and services for eLearning solutions, technical document publishing, web application development, and high-end printing.