Technical Support Engineer - Adobe Campaign

As a Technical Consultant, your main responsibility will be to provide technical oversight and help Adobe internal teams, customers and partners be successful with Adobe Campaign. You will solve complex technical challenges such as diagnosing multiple data systems via multiple protocols, identifying and recommending solutions that can provide real-time decisions for millions of customers, and helping connect customers to all the products in the Adobe Marketing Cloud. Perform root cause analysis on customer implementation issues with the goal of enabling both peers and the customer to grow their knowledge of the product. Educate internal technical teams, customers and partners on specific product functionality required to resolve their issues. Work collaboratively with Technical Support team members and members of other Adobe teams such as Consulting Services, Engineering and Technical Operations. Write and present internal informal courses on solving areas of product functionality and implementation.

According to JobzMall, the average salary range for a Technical Support Engineer - Adobe Campaign in 345 Park Ave, San Jose, CA 95110, USA is $60,000-$90,000 per year. This salary range may vary depending on experience, location, company, and other factors.

Adobe Systems, Inc. engages in the provision of digital marketing and digital media solutions. It operates through the following segments: Digital Media, Digital Marketing, and Print and Publishing. The Digital Media segment offers creative cloud services, which allow members to download and install the latest versions of products, such as Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe Photoshop Lightroom and Adobe InDesign, as well as utilize other tools, such as Adobe Acrobat. The Digital Marketing segment offers solutions, including analytics, social marketing, targeting, media optimization, digital experience management, and cross-channel campaign management, as well as premium video delivery and monetization. The Print and Publishing segment offers legacy products and services for eLearning solutions, technical document publishing, web application development, and high-end printing.