Client Support Specialist

At ADP-Automatic Data Processing, we are looking for an enthusiastic and customer-focused Client Support Specialist to join our team. This position is an integral part of our customer service department and requires excellent communication, problem-solving, and interpersonal skills. We are seeking a candidate who is passionate about helping our clients and resolving their issues in a timely and professional manner.The successful candidate will have a minimum of two years of experience in customer service and a strong background in computing. They must also be detail-oriented, have a positive attitude, and possess the ability to work independently and collaboratively in a fast-paced environment. Additionally, the ideal candidate should have strong organizational skills, be able to multi-task, and have the ability to think outside the box to solve customer inquiries.

Responsibilities:

1. Provide exceptional customer service to clients via telephone, email, and other communication platforms.
2. Respond to customer inquiries promptly and accurately.
3. Troubleshoot customer issues and provide appropriate solutions.
4. Develop strong working relationships with clients and colleagues.
5. Monitor customer accounts and update information as needed.
6. Ensure customer complaints are handled in a timely and efficient manner.
7. Maintain customer records and database.
8. Provide regular reports on customer service activities.
9. Continuously strive to improve customer service processes and procedures.
10. Proactively identify customer needs and recommend solutions.

According to JobzMall, the average salary range for a Client Support Specialist in Alpharetta, GA, USA is $42,000 to $57,000 per year. This salary range is based on the salary data gathered from various sources, such as job postings, industry surveys, and company databases. It is important to note that the salary range may differ depending on the employer, experience level, and other factors.

Automatic Data Processing, Inc. provides business outsourcing solutions. It operates through the following segments: Employer Services and Professional Employer Organization Services. The Employer Services segment offers business outsourcing and human capital management solutions, including payroll, benefits administration, talent management, human resources management, time and attendance management, insurance, retirement and compliance & payment.