Advocate Health Care

Contact Center Rep

Advocate Health Care
8550 W Bryn Mawr Ave, Chicago, IL 60631, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

This position is responsible for fielding and resolving the standard telephone calls and other contact methods in the Advocate Patient Contact Center. Expectations of this role include providing exceptional customer service, treating all callers with dignity and respect, striving to anticipate and meet the needs of Advocate patients, and working collaboratively with other contact center staff to achieve quality and performance standards. Hours may be irregular due to 24/7 operations.

  • Customer Care and Service Excellence
  • Other Duties.
  • Data entry
  • Securing Appointment and Messages
Where is this job?
This job is located at 8550 W Bryn Mawr Ave, Chicago, IL 60631, USA
Job Qualifications

  • 1 to 2 years previous experience in a contact center or similar patient/customer service envi~ronment.

  • Ability to work in a team environment

  • Medical terminology knowledge helpful

Required Skills

  • Time Management

  • Analytical skills

  • Customer Service skills

  • Record keeping

Soft Skills

  • Multitasking

  • Verbal communication

  • Detail Oriented

  • written communication

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Contact Center Rep in 8550 W Bryn Mawr Ave, Chicago, IL 60631, USA is $33,000 to $38,000 per year.

Additional Information
Advocate Health Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedSeptember 22nd, 2020
Apply BeforeDecember 14th, 2024
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About Advocate Health Care

Features Chicago area hospitals, healthcare facilities and clinics, graduate medical education, allied health programs, and health and fitness resources.

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