Customer Care Advocate Lead

Supports the day-to-day functions of the customer care center and ensures that daily operations align with company and departmental goal. Develops solutions and implements actions to resolve problems and ensure customer satisfaction. Reviews processes and procedures to streamline activities to enhance service turnaround time, productivity, and quality. Liaises with internal and external customers to address inquiries and escalations. Compiles and analyzes data and reports that pertain to the overall operation of the business unit, summarizing activities and trends. Assists in supporting strategic and tactical operational plans to ensure achievement of company and departmental goals. Identifies, analyzes, and monitors business technology requirements and enhancement possibilities; recommends viable technological solutions, modification, and applications.

According to JobzMall, the average salary range for a Customer Care Advocate Lead is between $50,000 and $65,000 per year. This salary range may vary depending on the size of the company, the location of the job, the experience of the individual, and the company's benefits package.

With Aflac, whether you're a large business or a small one, you can provide your employees with the kind of benefits they’d expect from a bigger company, helping your business stand out from the crowd. Hundreds of thousands of businesses across the United States already make Aflac available to their employees—at no direct cost to their company.