
LTD Case Manager
Makes timely, accurate, and customer-focused Long-Term Disability claim decisions. Proactively engages clinical, vocational, employer, financial, and other informational internal and external sources to gather relevant data, and compares it to the applicable contract/administrative agreement and procedural documents. Conducts an analysis of data and engages peers and management as appropriate. Documents the claims system in an accurate and comprehensive manner; prepares, updates, and utilizes a claim management plan to attain the most appropriate outcome; remains in full compliance with regulatory requirements. Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence; anticipates customer’s needs and takes action as appropriate.
Preferred Master's Degree in business
Required 5 years of LTD industry claims experience
1+ years of Supervisory, Managerial, and/or leadership experience
MS Excel
MS Word
MS PowerPoint
Customer Service skills
Time Management Skills
Disability Claims Management
Verbal communication
written communication
Adaptability
Detail Oriented and Organized
Multi-tasking
According to JobzMall, the average salary range for a LTD Case Manager in 1 Aflac Pkwy, Columbus, GA 31907, USA is $45,658 to $58,647 per year. This range can vary depending on a variety of factors including the individual's experience, qualifications, and the specific position they are applying for.
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