Accommodation Services Specialist

At Agoda, we are looking for an enthusiastic and organized Accommodation Services Specialist to join our dynamic team. As an integral part of our team, you will be responsible for providing travelers with high-quality hotel reservation services. If you have excellent customer service skills, knowledge of hospitality industry best practices, and the ability to think quickly and accurately, then we want to hear from you!The ideal candidate will have experience in customer service, hospitality, and hotel operations. You should also possess excellent verbal communication skills, have a keen eye for detail, and be proficient in Microsoft Office applications. The ability to work in a fast-paced environment and handle multiple tasks simultaneously is essential.If you believe you have the qualifications and drive to be successful in this role, please apply today!

Responsibilities:

1. Provide outstanding customer service to customers seeking hotel reservation services.
2. Respond to customer inquiries and complaints in a timely and professional manner.
3. Research and provide accurate information regarding hotel availability, pricing, and amenities.
4. Process customer bookings in a timely and efficient manner.
5. Handle customer payments and follow-up on billing issues.
6. Maintain up-to-date records of customer bookings and payment information.
7. Stay up-to-date on hospitality industry best practices and trends.
8. Monitor customer feedback and make suggestions for improvement.
9. Work collaboratively with other teams to ensure customer satisfaction.
10. Assist in the development and implementation of customer service protocols.

According to JobzMall, the average salary range for a Accommodation Services Specialist in Bangkok, Thailand is between ฿31,000 and ฿82,000 per month. This range can vary depending on experience, qualifications, and other factors.

Agoda.com is an online travel agency catering primarily to consumers in the Asia-Pacific region, with headquarters in Singapore and operations in Bangkok, Thailand. Agoda facilitates reservations for lodging, flights, ground transportation, and activities. It is a subsidiary of Booking Holdings.