Customer Service Agent

Are you a customer service-oriented individual looking for a challenging and rewarding opportunity in the airline industry? Alaska Airlines is looking for a Customer Service Agent to join our team of dedicated professionals. At Alaska Airlines, our Customer Service Agents are the face of our company and are responsible for providing an exceptional experience to our customers. With your excellent customer service skills, attention to detail, and passion for providing exceptional service, you will be integral in helping us maintain our commitment to providing the highest level of customer service.As a Customer Service Agent, you will be responsible for providing knowledgeable and courteous assistance to our customers. You will be the first point of contact for customers needing assistance with a variety of inquiries and services, such as flight information, ticketing, baggage handling, and general customer inquiries.To be successful in this role, you must have excellent communication skills, an ability to remain calm and composed under pressure, and the ability to problem solve and make sound decisions. Previous experience in the airline or hospitality industry is preferred. We expect you to have a strong commitment to customer service, an attention to detail, and a friendly and helpful demeanor.If you possess these qualifications and are looking for a challenging and rewarding opportunity, apply today and join us at Alaska Airlines!

Responsibilities: • Provide knowledgeable and courteous assistance to customers in a timely manner. • Handle a variety of inquiries and services such as flight information, ticketing, baggage handling, and general customer inquiries. • Remain calm and composed under pressure. • Problem solve and make sound decisions. • Maintain a strong commitment to customer service. • Demonstrate an attention to detail and a friendly and helpful demeanor. • Ensure compliance with applicable policies and procedures. • Monitor customer satisfaction and take appropriate action to ensure customer needs are met. • Accurately document customer interactions.

According to JobzMall, the average salary range for a Customer Service Agent in Seattle, WA, USA is between $41,000 and $54,000 per year. Salaries can vary depending on experience and qualifications.

Alaska Airlines is a major American airline headquartered in SeaTac, Washington, within the Seattle metropolitan area of the state of Washington. It is the fifth largest airline in the United States when measured by fleet size, scheduled passengers carried, and number of destinations served.