Reservation Agent

As a Reservation Agent at Alaska Airlines, you will be the face of the company, demonstrating exceptional customer service skills and providing effective solutions to customer inquiries. This position requires an individual who is patient, organized, and able to handle customer requests with a friendly and professional attitude. The ideal candidate should have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. Above all, we are looking for a person who is passionate about making every customer experience a positive one. If you are the right fit for this role, we look forward to having you join our team!

Responsibilities:

• Respond to customer inquiries and complaints in a polite and professional manner
• Process and confirm reservations for customers
• Provide accurate information regarding fares, flight schedules, and other travel related inquiries
• Handle customer requests with patience and empathy
• Utilize effective problem-solving skills to resolve customer issues in a timely manner
• Follow company policies and procedures while delivering excellent customer service
• Maintain accurate records of customer interactions
• Adhere to the highest standards of customer service at all times
• Remain organized and efficient in a fast-paced environment
• Collaborate with team members to ensure a positive customer experience

According to JobzMall, the average salary range for a Reservation Agent in Chicago, IL, USA is $25,775 - $38,769.

Alaska Airlines is a major American airline headquartered in SeaTac, Washington, within the Seattle metropolitan area of the state of Washington. It is the fifth largest airline in the United States when measured by fleet size, scheduled passengers carried, and number of destinations served.