Reservation Agent

Alaska Airlines is seeking an enthusiastic and motivated individual to join our team as a Reservation Agent. In this role, you will be a customer service representative for the airline, assisting with reservations, ticketing, and other customer service inquiries. You must be a team player with excellent communication and customer service skills, as well as a strong work ethic and the ability to multi-task in a fast-paced environment. If you are someone who loves working with people, has a passion for customer service, and wants to be part of a dynamic and growing team, we would love to hear from you.

Responsibilities:

1. Provide excellent customer service to all Alaska Airlines passengers.
2. Handle customer inquiries and assist with reservations, ticketing, and other customer service requests.
3. Work collaboratively with other team members to ensure efficient and quality service.
4. Maintain a positive attitude and demeanor when interacting with customers and colleagues.
5. Multi-task in a fast-paced environment and handle complex customer inquiries.
6. Stay up-to-date on Alaska Airlines policies and procedures.
7. Adhere to all safety protocols and procedures.
8. Track customer data and maintain accurate records.
9. Identify and resolve customer issues in a timely and professional manner.
10. Handle customer complaints and provide solutions to address customer concerns.

According to JobzMall, the average salary range for a Reservation Agent in Honolulu, HI, USA is $34,000 to $40,000 per year. This salary range is based on the median salary of Reservation Agents in the area.

Alaska Airlines is a major American airline headquartered in SeaTac, Washington, within the Seattle metropolitan area of the state of Washington. It is the fifth largest airline in the United States when measured by fleet size, scheduled passengers carried, and number of destinations served.