Assistant Customer Service Manager
Are you a driven and customer-focused individual looking for a leadership role in the retail industry? Look no further! Albertsons is seeking an Assistant Customer Service Manager to join our team and help us deliver exceptional customer service at our stores. As the Assistant Customer Service Manager, you will play a crucial role in ensuring that our customers have a positive and satisfying shopping experience. We are looking for someone with a strong background in customer service, excellent communication skills, and a passion for delivering outstanding service. If this sounds like you, read on to learn more about this exciting opportunity!
- Oversee and manage the daily operations of the customer service department in the Albertsons store.
- Train, coach, and mentor customer service associates to ensure they provide exceptional service to customers.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and analyze customer feedback to identify areas of improvement and address any issues promptly.
- Collaborate with other store departments to ensure a seamless and positive customer experience.
- Handle and resolve escalated customer complaints and issues in a timely and professional manner.
- Create and maintain customer service policies and procedures to ensure consistency and efficiency.
- Assist in scheduling and managing staff to ensure adequate coverage and excellent customer service.
- Conduct regular performance evaluations and provide feedback and recognition to customer service associates.
- Stay updated on industry trends and best practices to continuously enhance the customer service experience at Albertsons.
- Maintain a positive and customer-focused attitude at all times.
- Handle cash and financial transactions accurately and securely.
- Collaborate with upper management to set and achieve customer service goals and targets.
- Ensure compliance with company policies, procedures, and safety guidelines.
- Assist in recruiting and hiring new customer service associates.
Customer Service Experience: A Successful Candidate For This Role Should Have A Minimum Of 2-3 Years Of Experience In A Customer Service Role, Preferably In A Retail Environment.
Leadership Skills: The Assistant Customer Service Manager Will Be Responsible For Overseeing A Team Of Customer Service Employees. Therefore, They Should Have Strong Leadership Skills, Including The Ability To Delegate Tasks, Provide Guidance And Motivate Team Members.
Excellent Communication Skills: As A Key Point Of Contact For Customers, The Assistant Customer Service Manager Should Have Excellent Communication Skills, Both Verbal And Written. They Should Be Able To Effectively Address Customer Concerns And Resolve Issues In A Professional And Timely Manner.
Strong Organizational Skills: This Role Requires The Ability To Handle Multiple Tasks And Prioritize Effectively. The Ideal Candidate Should Be Highly Organized And Able To Manage Their Time And Workload Efficiently.
Knowledge Of Store Policies And Procedures: A Good Understanding Of The Store's Policies And Procedures Is Essential For This Role. This Includes Knowledge Of Sales, Returns, And Exchange Policies, As Well As Familiarity With Cash Handling Procedures And Inventory Management.
Data Analysis
Communication
Time Management
Product knowledge
Multitasking
Organizational Skills
Leadership
Conflict Resolution
customer service
Team Building
Sales management
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
According to JobzMall, the average salary range for a Assistant Customer Service Manager in Pleasanton, CA, USA is $50,000 - $70,000 per year. This range can vary depending on the specific job duties, experience level, and company size. Some companies may offer additional benefits such as bonuses, commissions, and employee discounts. It is important to research the specific job and company to get a more accurate salary estimate.
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Albertsons Companies LLC is an American grocery company from coast to coast, founded in beautiful Boise, Idaho, just a few miles from Joe Albertson's original store.
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