Customer Care Representative

Answer a variety of inbound calls from customers as well as in-store brand partner associates in the retail environment and updating the computer system during each call to keep systems up-to-date. Handle Late Fee Inquiries/ Waivers while attaining to the particular client’s and Alliance Data’s various policies (e.g., how and when a late fee can be waived). Customer Care Advocate must track these interactions in applicable company systems. Navigate various systems to field questions that customers may have in regards to their monthly statement such as errant charges, charge reversals after returns, and other related inquiries. Assist customers with redemptions, disputes & inquiries regarding Loyalty Rewards Program calls that span one or many brand partners. Field calls from brand partners who are working in their retail store to help in opening credit cards as well as credit line increases for in-store customers and authorizing sales when needed for customers in the store.

According to JobzMall, the average salary range for a Customer Care Representative in 8035 Quivira Rd, Lenexa, KS 66214, USA is $15.50 to $18.25 per hour. This range is based on a variety of factors, such as the company's size, the experience of the customer care representative, and the geographic area of the job.

Alliance Data Systems Corp. engages in the provision of data-driven and transaction-based marketing and customer loyalty solutions. The company operates through the business segments: LoyaltyOne, Epsilon, and Private Label Services and Credit. The LoyaltyOne segment provides marketing services and also designs, builds, and maintains both standalone loyalty programs for individual clients, and coalition loyalty programs, including the AIR MILES Reward Program. Alliance Data is now BreadFinancial.