CX Associate

Welcome to Alliance Data Systems! We are currently seeking a dynamic and customer-focused CX Associate to join our team. As a CX Associate, you will play a crucial role in enhancing our customers' experience by providing exceptional service and support. If you are a passionate individual with a strong desire to exceed customer expectations, we want you on our team! This position requires a high level of professionalism, excellent communication skills, and a positive attitude. Join us in delivering outstanding experiences to our valued customers.

1. Greet and welcome customers in a friendly and professional manner.
2. Provide exceptional customer service by actively listening and responding to customer inquiries and concerns.
3. Develop a thorough understanding of the company's products and services in order to accurately assist customers.
4. Effectively communicate with customers through various channels, such as phone, email, and chat.
5. Proactively identify and resolve customer issues in a timely manner.
6. Maintain a positive and empathetic attitude towards customers at all times.
7. Collaborate with other team members to ensure a seamless customer experience.
8. Follow company policies and procedures in handling customer interactions.
9. Continuously strive to exceed customer expectations and provide personalized solutions.
10. Document customer interactions and maintain accurate records.
11. Stay updated on industry trends and customer needs in order to provide relevant and effective support.
12. Handle customer escalations with professionalism and escalate to appropriate departments when necessary.
13. Meet and exceed performance metrics, including customer satisfaction ratings and response times.
14. Take ownership of customer issues and follow through until resolution.
15. Participate in ongoing training and development to enhance customer service skills and product knowledge.
16. Adhere to data protection and confidentiality policies when handling sensitive customer information.
17. Contribute to a positive and collaborative team environment.
18. Embody the company's core values of excellence, integrity, and teamwork.
19. Adapt to changing business needs and priorities to ensure high-quality customer service.
20. Continuously seek opportunities to improve and enhance the customer experience.

According to JobzMall, the average salary range for a CX Associate in Columbus, OH, USA is between $30,000 to $40,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the CX Associate. Some companies may offer a higher salary or additional benefits such as bonuses or commission. It is also important to consider factors such as cost of living and demand for CX Associates in the Columbus area when determining a salary range.

Alliance Data Systems Corp. engages in the provision of data-driven and transaction-based marketing and customer loyalty solutions. The company operates through the business segments: LoyaltyOne, Epsilon, and Private Label Services and Credit. The LoyaltyOne segment provides marketing services and also designs, builds, and maintains both standalone loyalty programs for individual clients, and coalition loyalty programs, including the AIR MILES Reward Program. Alliance Data is now BreadFinancial.