
Workforce Analyst
Assists with daily attendance reconciliation of employee timesheets against schedule and time in/time out reporting. Forecasts call volume and manages schedule changes to ensure adequate daily resource coverage. Communicate with management and operations team to ensure compliance with company standards. Understands attendance adherence guidelines and runs reports to monitor and review attendance incidents. Ensures hours are accurately processed by leaders of others and prepares to finalize timecards for payroll processing. Reviews and processes PTO requests according to business needs Processes schedule trade requests for posted schedules or modification requests from Member Care Center leaders. Process shift bids and PTO bids. Track and report Operational Service Level Agreement Statistics.
2-4 years of experience in Workforce Management, preferably in contact centers with at least 100 employees
Experience with Workforce Management software (scheduling, performance tracking, reporting)
Ability and willingness to learn new software applications
When necessary, must be able to work evenings, holidays and weekends when the Member Contact Center is open
Workforce Management
Time Management Skills
Strong Analytical Skills
Forecasting and road-mapping
Performance tracking & reporting skills
Driven and self-motivated
Communication Skills
Problem-solving and resourcefulness
Flexibility/Adaptability
Detail Oriented and Organized
Multi tasker
According to JobzMall, the average salary range for a Workforce Analyst in 11545 E Touhy Ave, Chicago, IL 60666, USA is $43,000 to $66,000 per year. The salary range can vary based on the qualifications and experience of the candidate, as well as the specific industry and employer.
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Alliant Credit Union is a member-owned financial cooperative which provides exclusive benefits to employees, retirees, and members of qualifying organizations and their family members; any member of the Foster Care to Success; and individuals who live or work in a qualifying community and their family members. Founded in 1935, Alliant is the eighth largest credit union by asset size in the United States with $9.7 billion USD in assets, and serves over 385,000 members worldwide.

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