Customer Service Rep Associate

Are you a people-oriented individual with a passion for providing top-notch customer service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! Allianz, a leading insurance company, is seeking a highly motivated and enthusiastic Customer Service Representative Associate to join our team. As the first point of contact for our valued customers, you will play a crucial role in ensuring their satisfaction and loyalty. If you have excellent communication skills, a positive attitude, and a strong attention to detail, we want to hear from you! Join us and embark on an exciting career journey with endless opportunities for growth and development.

1. Serve as the first point of contact for customers, providing exceptional service and addressing their inquiries and concerns in a timely and professional manner.
2. Foster positive relationships with customers and promote loyalty to the company through excellent service delivery.
3. Maintain a thorough understanding of the company's products and services to effectively assist customers with their needs.
4. Handle customer complaints and escalate complex issues to the appropriate channels for resolution.
5. Process customer transactions, such as policy changes and claims, accurately and efficiently.
6. Collaborate with other departments to ensure seamless service delivery and resolution of customer issues.
7. Keep accurate records of customer interactions, transactions, and inquiries for future reference.
8. Continuously seek opportunities to improve customer satisfaction and identify areas for process improvement.
9. Remain up-to-date with industry knowledge and company policies to provide accurate and up-to-date information to customers.
10. Collaborate with the team to achieve departmental goals and targets.
11. Participate in training and development programs to enhance job knowledge and skills.
12. Adhere to company guidelines and regulations to ensure compliance with industry standards.

According to JobzMall, the average salary range for a Customer Service Rep Associate in Minneapolis, MN, USA is between $30,000 and $40,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer higher salaries and additional benefits such as bonuses, commission, and health insurance. It is important to research and compare different companies and job listings to get a better understanding of the average salary for this position in Minneapolis.

Allianz SE engages in the provision of insurance and investment advisory services. It operates its business through following segments: Property-Casualty, Life/Health, Asset Management, and Corporate and Other. The Property-Casualty segment offers motor liability and own damage, accident, general liability, fire and property, legal expense, credit, and travel insurance.