AWS Customer Service Team Manager
Leading a team of approximately 10 associates; responsible for overall direction, coordination, and evaluation of the team. Identifying and eliminating barriers to accuracy, productivity, and quality. Organizes, prioritizes and schedules work assignments to meet business need. Manages workforce, develops and maintains staff scheduling and capacity planning. Performing deep dive analysis on selected customer contacts to gather lessons learned, then use that information to update internal reference materials and processes. Acting as an advocate for the customer, reporting and acting on observed areas for improvement. Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions to improve the customer experience.
2 years previous experience supervising a team in a customer service environment
Ability to function in an ambiguous, fast paced work environment
2+ years previous leadership experience in contact center operations
Project Management
Time Management Skills
Conflict resolution skills
Data Analysis and Presentation
Verbal communication
Prioritizing skills
written communication
Flexibility/Adaptability
Detail oriented and highly organized
Multi tasker
Driven for excellence
According to JobzMall, the average salary range for a AWS Customer Service Team Manager in 410 Terry Ave N, Seattle, WA 98109, USA is $72,000 to $95,000 per year.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Amazon.com, Inc., is an American multinational technology company based in Seattle, Washington, that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four technology companies along with Google, Apple, and Facebook.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started