Escalations Investigator

Gain and maintain a thorough understanding of the Disability and Leave teams. Including: policies, plans, processes, standard work, systems, training and education materials, and practices. Manage the entire lifecycle of multi-stakeholder, complex escalated cases, from intake to resolution and reporting. Manage a caseload of escalation investigations to meet various SLAs depending on the type of escalation, including termination reviews, non-executive escalations and executive escalations. Schedule regular meetings with internal DLS domains to research the events leading up to the escalation, capture the sequential flow of events, identify the root cause(s) of the issue(s), define corrective action for each of the root causes, and write a holistic summary. Coordinate with other members of Escalations, DLS domains and the DLS Quality team to provide outputs, results and trends to ensure visibility of identified defects.Coordinate with DLS Quality and DLS domains to take immediate corrective actions on the escalated case to correct any gaps and bring case to current and correct status.

According to JobzMall, the average salary range for a Escalations Investigator in 3351 Balmorhea Dr, Dallas, TX 75241, USA is between $34,000 and $45,157 per year. This salary range is based on the salaries submitted by users who have listed Escalations Investigator as their job title in the Dallas, TX area.

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