Technical Support Associate
This role will be virtual on your start-date and we expect that this role will continue to be virtual up until 2 October 2020. Support a varying work schedule to meet our business and customer needs. Complete mandatory training (this schedule will be different from your work schedule upon hiring). Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media and instant messenger, or chat tools. Own problems and innovate on behalf of customers. Actively problem solve and innovate on behalf of customers. Follow detailed verbal and written instructions. Provide a work area free of distractions.
A basic understanding of Device Platforms and Digital Services
Ability to empathize with customers and prioritize their needs
Must have an internet connection with a minimum of 2 mbps download and 1 mbps upload speed from a reliable internet provider
Time Management
Customer Service skills
Record keeping
Adaptable
Multitasking
Verbal communication
written communication
Problem Solving Skills
According to JobzMall, the average salary range for a Technical Support Associate in 7011 W Canal Dr, Kennewick, WA 99336, USA is between $35,000 and $55,000 per year. The salary range may vary depending on experience and other factors.
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Amazon.com, Inc., is an American multinational technology company based in Seattle, Washington, that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is considered one of the Big Four technology companies along with Google, Apple, and Facebook.
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