Are you a natural problem-solver with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy leading a team? Look no further, because AMD is seeking a highly motivated and experienced Customer Support Manager to join our dynamic team. As a Customer Support Manager, you will be responsible for overseeing our customer support team and ensuring that our customers receive the best possible experience. If you have excellent communication skills, a strong technical background, and a customer-first mindset, we want to hear from you! Keep reading to learn more about this exciting opportunity at AMD.
- Oversee and manage the customer support team to ensure high-quality service is provided to our customers.
- Develop and implement customer service policies and procedures that meet the needs of our customers and align with company goals.
- Train and mentor team members to enhance their skills and knowledge in customer service and technical support.
- Monitor and analyze customer support metrics to identify areas for improvement and implement strategies to enhance customer satisfaction.
- Handle escalated customer inquiries and complaints, providing timely and effective resolutions.
- Collaborate with other departments to improve overall customer experience and ensure a seamless customer journey.
- Stay up-to-date with industry trends and advancements in customer service technology, and implement new strategies to improve processes and efficiency.
- Conduct regular performance evaluations for team members and provide feedback for their professional growth.
- Create and maintain a positive and supportive work environment for the customer support team.
- Act as a liaison between customers and other internal teams, ensuring effective communication and resolution of customer issues.
- Develop and maintain strong relationships with key customers to understand their needs and address any concerns.
- Continuously seek opportunities to improve and optimize customer support processes and procedures.
- Ensure compliance with company policies and procedures, as well as industry regulations.
- Prepare and present reports on customer support activities and performance to senior management.
- Foster a customer-first culture within the team and promote a commitment to excellence in customer service.
Extensive Experience In Customer Service: The Ideal Candidate Should Have At Least 5 Years Of Experience In A Customer Service Role, Preferably In A Managerial Position. This Will Demonstrate Their Ability To Handle Various Customer Issues And Provide Effective Solutions.
Strong Communication Skills: A Customer Support Manager Should Possess Excellent Communication Skills, Both Written And Verbal. They Should Be Able To Effectively Communicate With Customers, As Well As Internal Teams, To Resolve Issues And Provide Updates.
Leadership And Team Management Skills: As A Manager, The Candidate Should Have Experience In Leading And Managing A Team. This Includes Setting Goals, Providing Guidance And Support, And Fostering A Positive Work Environment.
Technical Knowledge And Expertise: A Strong Understanding Of Technical Products And Services Is Essential For A Customer Support Manager. They Should Have A Good Grasp Of The Company's Products, As Well As The Ability To Troubleshoot Technical Issues.
Problem-Solving And Decision-Making Abilities: The Candidate Should Be Able To Think Critically And Make Sound Decisions Under Pressure. They Should Also Have A Proven Track Record Of Effectively Resolving Customer Issues And Providing Satisfactory Solutions.
Performance Management
Data Analysis
Communication
Time Management
Multitasking
Conflict Resolution
customer service
Team Leadership
Training and Development
Problem-Solving
Project
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Support Manager in San Jose, CA, USA is $75,000 - $95,000 per year. This range can vary depending on factors such as the size of the company, the level of experience of the manager, and the specific industry in which they work. Experienced managers or those working in larger companies may earn higher salaries within this range.
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Advanced Micro Devices, Inc. is an American multinational semiconductor company based in Santa Clara, California that develops computer processors and related technologies for business and consumer markets..
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