Customer Assistance Representative
The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Accepting, checking and tagging customers’ baggage at kiosks. Processing and completing credit card baggage transactions at kiosks. Assisting customers with self-service kiosk check-in and kiosk baggage processing. Queuing lines in ticket counter areas. Accepting and activating customers’ self-tagged baggage. Performing clearance and verification of documents at kiosks. Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement.
Must be 18 years of age or older
Previous face to face Customer Service experience a plus
Applicable valid driver’s license as required by local authorities
Bilingual language skills may be required
Working knowledge of Sabre or any other Passenger Service System a plus
Customer Service skills
Record Keeping Skills
Time Management Skills
Process Improvement
Verbal communication
written communication
flexibility
Problem-solving and resourcefulness
Detail Oriented and Organized
Multi tasker
According to JobzMall, the average salary range for a Customer Assistance Representative in 4200 George J Bean Outbound Pkwy, Tampa, FL 33607, USA is between $24,848 and $39,800 annually.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started