Customer Service Manager

Welcome to American Airlines, where we strive to provide exceptional service to our customers. We are currently seeking a Customer Service Manager to join our team and ensure that our passengers have a positive and seamless experience while traveling with us. As a Customer Service Manager, you will play a vital role in leading and developing a team of dedicated customer service representatives. We are looking for a highly motivated individual with strong leadership skills and a passion for delivering top-notch customer service. If you are a dynamic and customer-focused individual, we would love to have you on board!

1. Oversee and manage a team of customer service representatives to ensure excellent service delivery to our passengers.
2. Develop and implement strategies to enhance the customer service experience.
3. Train and onboard new customer service representatives to ensure consistency in service standards.
4. Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
5. Create and maintain customer service policies and procedures to ensure efficient and effective operations.
6. Act as a liaison between customers and other departments to resolve any issues or concerns.
7. Collaborate with other departments to ensure a seamless and positive customer experience.
8. Motivate and inspire the customer service team to consistently deliver exceptional service.
9. Conduct performance evaluations and provide feedback to team members to ensure continuous improvement.
10. Handle escalated customer complaints and find solutions to resolve them in a timely and professional manner.
11. Stay updated on industry trends and best practices to continuously improve the customer service experience.
12. Develop and maintain relationships with frequent travelers and VIP customers to ensure their satisfaction and loyalty.
13. Coordinate with other departments to ensure all customer needs are met and exceeded.
14. Monitor and maintain customer service metrics and use data to drive improvements and make informed decisions.
15. Ensure compliance with all company policies and regulations related to customer service.

According to JobzMall, the average salary range for a Customer Service Manager in Phoenix, AZ, USA is $48,000 - $90,000 per year. This range can vary depending on factors such as experience, company size, and industry. Some Customer Service Managers in Phoenix may also receive additional benefits such as bonuses, commissions, and healthcare benefits.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.