Customer Service Manager, Airport Customer Care

Welcome to American Airlines, where we pride ourselves on providing exceptional customer service to all of our passengers. We are currently seeking a dedicated and experienced Customer Service Manager to oversee our Airport Customer Care team. As the face of our company, you will play a crucial role in ensuring our customers have a positive and smooth travel experience. If you have a passion for customer service and possess the necessary qualifications, we invite you to join our team and help us continue to elevate the standard of service at American Airlines.

1. Oversee the Airport Customer Care team and ensure they provide exceptional customer service to all passengers.
2. Serve as the face of the company and represent American Airlines with professionalism and positivity.
3. Develop and implement strategies to improve the overall customer experience at the airport.
4. Train and mentor team members on customer service best practices and company policies.
5. Monitor customer feedback and address any issues or concerns promptly and effectively.
6. Collaborate with other departments to ensure a seamless and efficient travel experience for passengers.
7. Develop and maintain relationships with key stakeholders, including airport staff and vendors.
8. Create and maintain standard operating procedures for the Airport Customer Care team.
9. Handle escalated customer complaints and find solutions to resolve them in a timely manner.
10. Conduct regular performance evaluations and provide feedback to team members to ensure high-quality service.
11. Stay updated on industry trends and incorporate innovative ideas to enhance the customer service experience.
12. Ensure compliance with all safety and security protocols at the airport.
13. Manage and allocate resources effectively to meet customer service goals and objectives.
14. Prepare and present reports on customer service performance to upper management.
15. Act as a role model for the team by consistently demonstrating excellent customer service skills.

According to JobzMall, the average salary range for a Customer Service Manager, Airport Customer Care in Los Angeles, CA, USA is between $55,000 and $70,000. Salaries may vary depending on the specific job responsibilities, level of experience, and the company. Some companies may also offer additional benefits such as bonuses or commission. It is important to research the specific company and job offer to get a more accurate salary range.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.