Customer Service Manager, Airport Workforce Management

Creates an environment that cares for our frontline team members and celebrates the team successes. Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies. Coordinate ramp assignments for frontline team members to dynamically work flights at gates. Utilizes Real Time and other programs (i.e. Prime, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs and tour reports Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service. Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors. Promotes an environment of mutual respect and trust between frontline team members. Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity.

According to JobzMall, the average salary range for a Customer Service Manager, Airport Workforce Management in 5501 Josh Birmingham Pkwy, Charlotte, NC 28208, USA is between $41,000 and $59,000 per year. This salary range may vary depending on the company's size, location, and the individual's experience and qualifications.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.