Customer Service Manager, Cargo Services

Supports station management in leading airport personnel to provide superior customer service experience. Supervises employees who scan, transport, and sort mail, and who load and unload mail to and from ground equipment and aircraft. Leads and directs airport personnel to perform their work in a safe and efficient manner in compliance with Federal, State and Local regulations including DOT, FAA, and other government agencies. Establishes and maintains effective relationships with external and internal customers that foster compassion, authenticity, integrity, respect and dignity. Provides direction and appropriate support structure using effective resources to enable the team to deliver high performance. Promotes a professional culture that is both socially responsible and ethical.

According to JobzMall, the average salary range for a Customer Service Manager, Cargo Services in ORD, Terminal 1 Concourse B, 10000 W Balmoral Ave, Chicago, IL 60666, USA is $30,000 to $62,000 per year. The salary range can vary depending on experience, qualifications, and the company.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.