Customer Service Manager, Control Center

Responsible for ensuring a high performing operation by leading, engaging, coaching and developing front-line team members. Also responsible for supporting their teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience. Creates an environment that cares for our frontline team members and celebrates the team successes Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies. Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer services. Promotes an environment of mutual respect and trust between frontline team members. Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance. Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels.

According to JobzMall, the average salary range for a Customer Service Manager, Control Center in NW 42nd Ave, Miami, FL, USA is $41,000 to $54,000. This salary range can vary depending on the company's size, the number of years of experience the customer service manager has, and the job duties and responsibilities.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.