
General Manager, Airport Customer Experience
Directs, manages and oversees daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders. Assesses and executes appropriate resources to optimize station performance. Monitors, reviews, and reports station performance. Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders. Coordinates closely with local airport authorities and government agencies to ensure organization’s priorities, objectives and concerns are effectively represented. Manages scheduled, off-scheduled and charter flight operations and meets performance goals. Acts as liaison between the Company and various organizations. Evaluates, identifies and recommends process improvement changes for a dynamic operational environment. Oversees, monitors and controls budget and manages overall financial administration.
4 years in supervisory or management capacity
Knowledge of managing an operating budget
Ability to take initiative to act upon and adapt to a fast-paced environment
Must be able to secure appropriate airport authority and/or US Customs security badges
MS Word
MS PowerPoint
MS Access
Time Management Skills
Conflict resolution skills
MS Excel skills
Verbal communication
Driven and self-motivated
written communication
Flexibility/Adaptability
Detail oriented and highly organized
Multi tasker
According to JobzMall, the average salary range for a General Manager, Airport Customer Experience in 6000 N Terminal Pkwy, Atlanta, GA 30320, USA is $80,000 to $90,000 per year. This salary range is based on the current available job postings for this position in the area.
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American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.

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