Manager, Airport Customer Care

Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities. Ensures efficient use of resources to achieve operational performance targets. Enforces all company and departmental procedures including safety and security. Reviews staffing requirements and bid schedules for all employees. Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance. Monitors and analyzes trends to achieve on time performance. Mentors and develops employees. Identifies areas which require improvement Develops and implements processes to achieve improved efficiency and productivity. Enhances vendor relations and ensures contractual obligations are performed. Ensures all internal audit requirements are in compliance. Develops an annual expense plan and monitors the budget.

According to JobzMall, the average salary range for a Manager, Airport Customer Care in 5501 Josh Birmingham Pkwy, Charlotte, NC 28208, USA is $59,297-$81,128.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.