Manager, Digital Experience

Welcome to American Airlines, where we are dedicated to providing exceptional travel experiences for our customers. We are currently seeking a highly motivated and experienced Manager of Digital Experience to join our team and lead our digital initiatives. As the Manager of Digital Experience, you will play a crucial role in enhancing our customers' journey through our digital platforms. This is an exciting opportunity for an individual who is passionate about creating innovative and user-friendly digital solutions. To be successful in this role, you must have a strong background in digital experience management and a proven track record of delivering successful digital projects. If you are ready to take on a new challenge and be a part of a dynamic team, we encourage you to apply for this position.

1. Develop and implement digital strategies to enhance the overall customer journey and satisfaction with our digital platforms.
2. Lead a team of digital experience specialists to ensure the successful execution of digital initiatives.
3. Stay up-to-date with industry trends and best practices in digital experience management to continually improve our digital offerings.
4. Collaborate with cross-functional teams, including marketing, IT, and customer service, to ensure a seamless and cohesive digital experience for our customers.
5. Conduct regular analyses and gather customer feedback to identify areas for improvement in our digital platforms.
6. Develop and maintain relationships with external partners and vendors to support the development and implementation of new digital solutions.
7. Manage the budget and resources allocated for digital experience initiatives, ensuring efficient and effective use of resources.
8. Monitor and report on key performance metrics related to digital experience, such as website traffic, user engagement, and conversion rates.
9. Create and maintain documentation and guidelines for digital experience processes and procedures to ensure consistency and efficiency.
10. Foster a culture of innovation and continuous improvement within the digital experience team.

According to JobzMall, the average salary range for a Manager, Digital Experience in Dallas, TX, USA is $80,000 - $120,000 per year. However, this can vary depending on factors such as industry, company size, and level of experience.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.