Member Services Representative

"Are you a customer-oriented individual with a passion for delivering exceptional service? Look no further! American Airlines is seeking a dedicated Member Services Representative to join our dynamic team. As the face of our company, you will play a crucial role in providing top-notch assistance to our valued customers. With a strong focus on quality and efficiency, we are looking for individuals who possess excellent communication skills, a positive attitude, and a desire to go above and beyond for our passengers. If you are ready to embark on a fulfilling career in the aviation industry, we encourage you to apply for this exciting opportunity!"

1. Greet and assist customers in a friendly and professional manner.
2. Provide prompt and accurate information to customers regarding flight schedules, reservations, and other inquiries.
3. Handle and resolve customer complaints and concerns with diplomacy and efficiency.
4. Maintain a strong knowledge of company policies, procedures, and products to effectively assist customers.
5. Process transactions such as ticket sales, upgrades, and changes to existing reservations.
6. Ensure customer satisfaction by going above and beyond to meet their needs.
7. Act as a liaison between customers and other departments within the company to resolve any issues or requests.
8. Remain calm and composed in high-stress situations, such as flight delays or cancellations, and effectively communicate updates to customers.
9. Collaborate with team members to maintain a positive and productive work environment.
10. Continuously strive to improve customer service skills and stay up-to-date with industry trends.
11. Maintain accurate and organized records of customer interactions and transactions.
12. Adhere to company policies and procedures, as well as industry regulations.
13. Proactively identify opportunities to enhance the customer experience and provide feedback to management.
14. Attend training sessions and company meetings to stay informed about new products, services, and procedures.
15. Uphold the company's brand image and reputation by consistently delivering exceptional service.

According to JobzMall, the average salary range for a Member Services Representative in Austin, TX, USA is between $30,000 to $40,000 per year. This may vary depending on the specific company, level of experience, and additional benefits offered.

American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.