Representative, Reservations Sales - Mexico MEX
Welcome to American Airlines! As a global leader in the airline industry, we are seeking a dynamic individual to join our team as a Representative for Reservations Sales in Mexico City, Mexico. In this role, you will play a critical role in delivering exceptional service to our valued customers by assisting with their flight reservations and inquiries. We are looking for a passionate and customer-focused individual who is fluent in Spanish and English and has a strong understanding of the airline industry. If you are a driven and enthusiastic team player with a passion for travel, then we want to hear from you!
- Assist customers with flight reservations and inquiries in a timely and efficient manner.
- Provide exceptional customer service to all customers, ensuring a positive experience with American Airlines.
- Utilize in-depth knowledge of the airline industry to accurately answer customer questions and provide relevant information.
- Process flight reservations and changes accurately and efficiently.
- Maintain a high level of professionalism and customer focus at all times.
- Act as a brand ambassador for American Airlines, promoting our services and building customer loyalty.
- Stay updated on airline policies, procedures, and regulations to ensure compliance and accuracy in customer interactions.
- Collaborate with team members to identify and implement process improvements for better customer experience.
- Meet and exceed set sales targets and goals.
- Maintain accurate records of all reservations and inquiries.
- Communicate effectively with other departments to resolve customer issues and concerns.
- Act as a liaison between customers and other departments within the company.
- Attend training and development sessions to enhance skills and knowledge.
- Adhere to company policies and procedures at all times.
- Continuously strive to provide the highest level of service to customers.
Fluency In Spanish And English: As A Representative, Reservations Sales For American Airlines In Mexico, It Is Essential To Be Fluent In Both Spanish And English. This Will Allow You To Effectively Communicate With Customers And Colleagues From Both Countries.
Sales Experience: A Strong Background In Sales Is Crucial For This Role As You Will Be Responsible For Handling Reservations And Selling Tickets To Customers. Previous Experience In A Sales-Oriented Role Will Give You The Necessary Skills To Effectively Promote And Sell American Airlines Products.
Knowledge Of Airline Industry: It Is Important To Have A Good Understanding Of The Airline Industry, Including Ticketing, Fares, Reservations Systems, And Procedures. This Will Help You To Better Assist Customers And Provide Accurate Information.
Customer Service Skills: As A Representative, Reservations Sales For American Airlines, You Will Be The Main Point Of Contact For Customers. Therefore, It Is Important To Have Excellent Customer Service Skills, Including The Ability To Handle Difficult Situations And Provide Solutions To Customer Problems.
Team Player: Working In Reservations Sales Requires Collaboration And Teamwork. It Is Essential To Be A Team Player And Work Well With Others To Ensure Efficient And Effective Operations. This Includes Being Able To Communicate Effectively, Share Information, And Support Team Members When Needed.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Problem-Solving
Cultural Sensitivity
Sales Techniques
Bilingual Fluency
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Representative, Reservations Sales - Mexico MEX in Mexico City, CDMX, Mexico is between MXN $12,000 - MXN $18,000 per month. This range can vary depending on factors such as the company, experience level, and performance.
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American Airlines Group, Inc. is a holding company whose business activity is the operation of a network carrier through its principal wholly-owned mainline operating subsidiary, American. The company provides air transportation for passengers and cargo. It cargo division provides a range of freight and mail services, with facilities and interline connections available across the globe.
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