Call Center Supervisor

At American Automobile Association (AAA), we are seeking a friendly and customer-oriented Call Center Supervisor to join our team! As a Call Center Supervisor, you will be responsible for providing leadership and guidance to our team of customer service representatives. You will help develop and establish policies and procedures to ensure the highest quality of customer service and customer satisfaction.To be successful in this role, you should have a minimum of two years' experience in a call center environment and a demonstrated ability to lead and motivate staff. You should be organized, detail-oriented, and have excellent problem-solving skills. You must also possess excellent verbal and written communication skills and be able to effectively communicate with customers and staff. Finally, you should be self-motivated and able to work both independently and as part of a team.If you have a passion for customer service and a desire to lead a team in providing excellent customer service, we want to hear from you!

Responsibilities:

1. Oversee the activities of the customer service representatives in the call center and provide guidance.
2. Develop and implement policies and procedures to ensure the highest quality of customer service.
3. Monitor customer service representatives’ performance and provide feedback and coaching.
4. Analyze customer feedback and recommend improvements to customer service processes.
5. Respond to customer inquiries and resolve customer complaints.
6. Maintain up-to-date knowledge of products and services.
7. Develop and maintain relationships with customers.
8. Manage customer service staff scheduling.
9. Prepare and present reports to upper management.
10. Collaborate with other departments to ensure customer satisfaction.

According to JobzMall, the average salary range for a Call Center Supervisor in Los Angeles, CA, USA is $47,104-$64,492 per year. This range can vary depending on experience, company size, and industry.

American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held not-for-profit national member association and service organization with over 60 million members in the United States and Canada.