Dispatch Operator

American Automobile Association (AAA) is looking for an experienced and detail-oriented Dispatch Operator to join our team. In this role, you will be responsible for responding to customer inquiries, dispatching service vehicles, and providing customer assistance. The ideal candidate for this position should have excellent customer service skills, a strong aptitude for problem solving, and the ability to work in a fast-paced environment. If you are a dedicated professional who is passionate about helping customers in need, we want to hear from you!

Responsibilities:

1. Respond to customer inquiries in a professional and timely manner.
2. Dispatch service vehicles to customer locations.
3. Provide customer assistance with regard to service requests.
4. Resolve customer issues in a courteous and efficient manner.
5. Monitor and update customer service records.
6. Maintain accurate and up-to-date documentation.
7. Monitor incoming calls and prioritize tasks accordingly.
8. Utilize problem-solving skills to identify solutions to customer issues.
9. Stay abreast of new and updated policies and procedures.
10. Maintain a positive and helpful attitude while interacting with customers.

According to JobzMall, the average salary range for a Dispatch Operator in Philadelphia, PA, USA is $29,862 to $38,944 per year. This is based on the salaries of 13 Dispatch Operators in the area.

American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held not-for-profit national member association and service organization with over 60 million members in the United States and Canada.