American Automobile Association (AAA)

Houston, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you an experienced Travel Agent looking to join a well-established, customer-focused organization? The American Automobile Association (AAA) is looking for a motivated, detail-oriented individual to join our team as a Travel Agent.In this role, you will be responsible for providing exceptional customer service to travelers while planning and coordinating leisure and business travel itineraries. You will advise customers on the best travel options and build relationships with travel providers to secure the most cost-effective and enjoyable trips for our customers.To be successful as a Travel Agent at AAA, you will need to have a customer-centric attitude, excellent communication skills, and a proven track record of providing outstanding customer service. You should also have a thorough understanding of the travel industry, including airline and hotel booking processes, passport and visa requirements, and international travel regulations.

Responsibilities:

  1. Provide exceptional customer service to travelers while planning and coordinating leisure and business travel itineraries.
  2. Advise customers on the best travel options and build relationships with travel providers to secure the most cost-effective and enjoyable trips for our customers.
  3. Utilize thorough understanding of the travel industry, including airline and hotel booking processes, passport and visa requirements, and international travel regulations.
  4. Maintain relationships with customers to ensure satisfaction with their travel plans.
  5. Maintain knowledge of the latest travel trends and destinations.
  6. Follow up with customers to ensure their satisfaction with their travel plans.
  7. Provide detailed reports tracking customer travel plans and expenses.
  8. Receive and respond to customer inquiries and complaints in a timely manner.
  9. Maintain up-to-date records of customer travel information.
  10. Stay informed of the latest travel industry news and regulations.
Where is this job?
This job is located at Houston, TX, USA
Job Qualifications
  • Excellent Customer Service Skills

  • Ability To Work In A Fast-Paced Environment

  • Excellent Communication Skills

  • Ability To Multi-Task

  • Knowledge Of Travel Destinations

  • Proficient In Using Computer Software

  • Understanding Of Booking Systems

  • Willingness To Work Flexible Hours

Required Skills
  • Finance

  • Research

  • Troubleshooting

  • Communication

  • Sales

  • Marketing

  • Problem Solving

  • Negotiation

  • customer service

  • Computer

  • Travel Planning

  • Organizational

  • foreign language

  • Booking

  • Travel Advice

Soft Skills
  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Travel Agent in Houston, TX, USA is between $29,928 and $50,535 per year. This range may vary depending on the experience and qualifications of the individual, as well as the company they are working for.

Additional Information
American Automobile Association (AAA) is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 19th, 2023
Apply BeforeMay 22nd, 2025
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About American Automobile Association (AAA)

American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held not-for-profit national member association and service organization with over 60 million members in the United States and Canada.

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