American Automobile Association (AAA)

Phoenix, AZ, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

At AAA, our Travel Agents are the go-to experts for planning customized trips for members and their families. We are looking for an experienced, customer-centric Travel Agent with the necessary qualifications to join our team and ensure that our members have a memorable and hassle-free travel experience.The ideal candidate for this role has an in-depth knowledge of the travel industry and travel booking systems, strong customer service skills, and a passion for helping others explore the world. A successful Travel Agent will also have excellent communication and organizational skills and is able to work independently while managing multiple tasks.If you are looking for an exciting opportunity to combine your travel industry expertise and customer service skills and help others plan their dream trip, then this role may be perfect for you!

Responsibilities:

  1. Listen to members’ travel needs and preferences and use knowledge of travel industry to plan customized trips
  2. Ensure members have a hassle-free and memorable travel experience
  3. Develop and maintain relationships with members
  4. Utilize travel booking systems to make reservations for members
  5. Make recommendations for excursions, restaurants, and other activities to enhance members’ trips
  6. Remain up-to-date on current travel trends, regulations, and policies
  7. Resolve customer service inquiries in a timely manner
  8. Provide guidance and assistance to members throughout the entire trip-planning process
  9. Maintain accurate documentation of all trips and reservations
  10. Remain organized and manage multiple tasks independently
Where is this job?
This job is located at Phoenix, AZ, USA
Job Qualifications
  • Excellent Customer Service Skills

  • Ability To Work Independently

  • Ability To Work In A Fast-Paced Environment

  • Excellent Communication Skills

  • Ability To Multi-Task

  • Knowledge Of Travel Industry

  • Knowledge Of Geographical Locations

  • Proficiency In Computer Systems And Software

Required Skills
  • Budgeting

  • Networking

  • Planning

  • Scheduling

  • Reporting

  • organizing

  • Coordinating

  • Problem-Solving

  • Touring

  • Advising

  • Negotiating

  • Selling

  • Guiding

  • Booking

  • Reserving

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Negotiation

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Travel Agent in Phoenix, AZ, USA is $32,000 - $45,000 per year. This salary range is based on the responses of experienced professionals in the industry.

Additional Information
American Automobile Association (AAA) is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 19th, 2023
Apply BeforeMay 22nd, 2025
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About American Automobile Association (AAA)

American Automobile Association is a federation of motor clubs throughout North America. AAA is a privately held not-for-profit national member association and service organization with over 60 million members in the United States and Canada.

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