Manager, Client Management

At American Express Global Business Travel, we are looking for an experienced and motivated Manager, Client Management to join our team. This position will be responsible for strengthening and maintaining relationships with our clients to ensure that their business travel needs are met. The ideal candidate will have extensive experience in client management, business travel, and/or hospitality. We are looking for a customer-service oriented leader who has excellent verbal and written communication skills, a proven track record of building successful partnerships, and the ability to think strategically and creatively.We are an organization that values collaboration, innovation, and customer satisfaction. If you have the skills and experience to excel in this role, we would love to hear from you.

Responsibilities:

1. Develop and maintain strong relationships with clients to ensure their business travel needs are met.
2. Lead client meetings to foster collaboration and customer satisfaction.
3. Utilize excellent communication skills to effectively address customer inquiries and complaints.
4. Develop strategic plans and creative solutions to address client needs.
5. Monitor client feedback and data to identify areas for improvement.
6. Track and analyze customer data to better understand their needs.
7. Manage customer relationships through the entire customer lifecycle.
8. Collaborate with internal teams to ensure customer satisfaction.
9. Develop and implement strategies to maximize customer loyalty and retention.
10. Remain up-to-date on industry trends and developments.

According to JobzMall, the average salary range for a Manager, Client Management is $60,000 to $80,000 per year. The salary range will vary depending on location, experience, and the type of industry. Factors such as the size of the company, the amount of responsibilities, and the amount of experience the applicant has in the field can also affect the salary range.

American Express Global Business Travel is a multinational travel management company headquartered in New York City. Amex GBT has 13,500 employees in more than 140 countries. American Express holds a minority interest in Amex GBT, but the travel company operates as a separate entity from the financial services group.