American Express

Account Protection Specialist

American Express
18850 N 56th St, Phoenix, AZ 85050, USA
Full-TimeDepends on ExperienceEntry LevelAssociate
Job Description

Become an Account Protection Specialist on the SHIELD (Specialized Handling in Establishing Legitimate Data) team. The SHIELD team is responsible for protecting high risk new and existing customers against potential identity theft and fraudulent applications. Listening to and connecting with the customer. Exercising sound judgment in a world that is gray vs. black/white. Delivering excellent service even when sharing a difficult message. Thinking analytically with strong attention to detail and a commitment to accuracy. Empathizing with and educating fraud victims. Driving innovation and change by identifying trends and flagging opportunities for better servicing and reducing fraud. Receiving and incorporating feedback to continuously improve.

Where is this job?
This job is located at 18850 N 56th St, Phoenix, AZ 85050, USA
Job Qualifications

  • 1 or more years of Fraud and/or Customer Service experience

  • Comfortable navigating multiple systems while simultaneously interacting with the customer

  • Proven ability to effectively manage change and remain calm in stressful situations

Required Skills

  • MS Word

  • Customer Service skills

  • Record Keeping Skills

  • MS Excel skills

  • Great time management

Soft Skills

  • Driven and self-motivated

  • Prioritizing skills

  • Adaptability

  • Problem Solving Skills

  • Detail oriented and highly organized

  • Multi tasker

  • Great communication skills

Compensation

According to JobzMall, the average salary range for a Account Protection Specialist in 18850 N 56th St, Phoenix, AZ 85050, USA is between $41,949 and $73,872 per year. This salary range takes into account an individual's experience, qualifications, and other factors.

Additional Information
American Express is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 5th, 2023
Apply BeforeMay 22nd, 2025
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About American Express

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.

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