Customer Experience Concierge

As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the PHL Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Welcoming and providing access to our Card Members upon arrival at reception. Being accountable and taking ownership of the customer’s experience from beginning to end. Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer. Employing the Customer First philosophy in meeting customers’ needs and expectations. Providing concierge and lifestyle recommendation.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.