Customer Servicing Representative

At American Express, we pride ourselves on providing world-class customer service and support to our customers. We are looking for an experienced Customer Servicing Representative to join our team and continue our commitment to providing exceptional service. The ideal candidate should have strong communication and interpersonal skills, as well as the ability to handle customer inquiries with a high level of professionalism and empathy. Furthermore, they should be familiar with customer service software, web navigation, and be detailed oriented. They must also be comfortable working in a fast-paced environment.We are looking for someone who is passionate about customer service and is committed to providing our customers with the best experience possible. If you think you have what it takes to join our dynamic team, we’d love to hear from you!

Responsibilities:

1. Handle customer inquiries with a high level of professionalism and empathy
2. Utilize customer service software and web navigation
3. Respond to customer inquiries in a timely and accurate manner
4. Remain current on all product offerings and services
5. Resolve customer inquiries and complaints in a timely and efficient manner
6. Maintain customer satisfaction by providing helpful solutions
7. Track and follow-up with customers to ensure their inquiries are addressed
8. Monitor customer feedback and trends
9. Maintain a high level of confidentiality with customer information
10. Work in a fast-paced environment while meeting all customer service standards

According to JobzMall, the average salary range for a Customer Servicing Representative in London, UK is £20,000 to £25,000 per year.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.