American Express

Data Analyst - Strategy, Transformation & Capabilities

American Express
175 Greenwich St, New York, NY 10007, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The Data Analyst role on the Strategy, Transformation & Capabilities team will be responsible for providing analytical support in the delivery of breakthrough innovation and transformational initiatives for American Express Global Servicing Network. Conducting various analyses and providing thought leadership to identify new ideas that lead to improved efficiency and customer experience in our Inbound Contact Center. Support the business with process mapping, identification of process improvements opportunities, feasibility studies, demand management efforts, and defect eliminations for the purposes of generating cost-savings and improving customer satisfaction. Work closely with Operations leaders and Project Managers to further develop existing ideas, prioritize them, and implement them.

Where is this job?
This job is located at 175 Greenwich St, New York, NY 10007, USA
Job Qualifications

  • Working experience with database includes Microsoft SQL, Teradata

  • Experience in using advanced data analytics tools to perform analysis and uncover the insights

  • Knowledge on big data technology

  • Self-starter and naturally curious about finding transformational and customer experience improvement opportunities

  • Experience with using Big Data Technology including Hadoop and Hive

Required Skills

  • Python

  • R

  • Hadoop

  • Hive

  • Data Mining

  • Machine learning algorithms

  • Great time management

  • Leadership, planning, and execution skills

  • Strong negotiation skills

Soft Skills

  • Motivated, self-directed and driven

  • Problem-solving and resourcefulness

  • Flexibility/Adaptability

  • Detail oriented and highly organized

  • Multi tasker

  • Great communication skills

Compensation

According to JobzMall, the average salary range for a Data Analyst - Strategy, Transformation & Capabilities in 175 Greenwich St, New York, NY 10007, USA is between $51,000 and $146,000 per year. The median salary for this position is $96,000 per year.

Additional Information
American Express is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 4th, 2023
Apply BeforeMay 22nd, 2025
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About American Express

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.

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