Implementation Specialist

Own and ensure timely onboarding implementation of multiple customers driving customer satisfaction and accelerated time to first dollar. As part of the Project Management Office (PMO); ensuring consistency with all communication to stakeholders (internal/external), i.e. Agendas, recaps, action items, summary and next steps. Deliver and coordinate communications as the point of contact for our internal and external customers/partners throughout the process. Actively participate and problem solve on the implementation process by raising issues, identifying root causes, and developing solutions. Liaison appropriately with Sales & Account Development to ensure successful transitions of the client relationship post onboarding. Design and continually improve processes and materials that enhance the customer experience during onboarding.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.