Lead User Experience Researcher

With our mix of assets like payments, rewards, benefits and members only perks, we are re-imagining how commerce and experiences converge in a modern, digital and connected world. We are looking for a User Researcher to lead our newly formed User Experience Research team. Partner with the Director of UX Research to establish department goals, processes and resources. Execute the UXR department strategies and demonstrate (measurably), the successes for the team. Conduct user experience research and usability testing projects for consumer facing products during all phases of design and development, across multiple markets/countries. Manage budget, scope and delivery for research studies; for 3rd party vendors and internal teams. Synthesize learnings across projects and deliver insights to stakeholders.

According to JobzMall, the average salary range for a Lead User Experience Researcher in 18850 N 56th St, Phoenix, AZ 85050, USA is $90,000 to $130,000 per year. This range is based on the salaries of other professionals in the same field in the area with similar experience and qualifications.

American Express Co. operates as a global services company, which engages in the provision of credit card, financial, and global travel services. It operates through the following business segments: U.S. Card Services, International Card Services, Global Commercial Services, Global Network & Merchant Services, and Corporate.